TL9000针对九大类别通讯产品的供应链产业,制定了提高客户满意度的绩效衡量指标 中鸿认证咨询 发布时间: 2015-02-23 16:36 点击:

TL9000针对九大类别通讯产品的供应链产业,制定了提高客户满意度的绩效衡量指标  中鸿认证咨询
TL9000 for the nine categories of communication product supply chain industry, developed to improve customer satisfaction indicators in Hong Certification Advisory
TL9000针对九大类别通讯产品的供应链产业,制定了提高客户满意度的绩效衡量指标,其中包括:
TL9000 for the nine categories of communication product supply chain industry, developed to improve customer satisfaction indicators, including:
通用衡量指标:客户申诉(客户投诉)处理绩效、准时交货绩效
General measure: customer complaint (customer complaints) processing performance, on-time delivery performance
软硬件类通讯公司衡量指标:客户退货产品不良率、客用设失备效率、软件开发品质绩效
Software and hardware class communication company measure: customer return products defective rate, customer with a loss of production efficiency of software development, quality performance
服务类通讯公司衡量指标:服务绩效指标
Service communications company measure: service performance index
上述衡量指标虽然是针对通讯产业的,不过其中服务类的指标,也可以为服务类公司提供一些借鉴,用来建立属于自己的客户满意度衡量指标。
The measure was for the communications industry, but the service class index which can also provide some reference for the service of the company, to establish their own customer satisfaction indicators.
TL9000针对九大类别通讯产品的供应链产业,制定了提高客户满意度的绩效衡量指标  中鸿认证咨询
TL9000 for the nine categories of communication product supply chain industry, developed to improve customer satisfaction indicators in Hong Certification Advisory

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