SA8000认证中关于对处理疑虑和采取纠正活动方面的审核要求

SA8000 certification requirements for dealing with doubts and taking corrective action

1、公司是否制定并有效实施一套保密的投诉程序，如设立意见箱？

1, the company has developed and effectively implement a set of confidential complaints procedures, such as the establishment of the case?

2、公司主管和工人是否了解公司的投诉政策和程序？投诉人是否会遭到惩罚？

2, company executives and workers to understand the company's complaint policies and procedures? Will the complainant be punished?

3、公司是否收到任何来自员工或其他利益相关者的质疑和投诉，并保存记录？

3, the company received any questions and complaints from employees or other stakeholders, and keep records?

4、公司是否及时调查收到的质疑和投诉，并向投诉人通报调查结果？

4, the company is in a timely manner to investigate the question and complaints received, and to the complainant informed of the findings?

5、是否有证据表明，公司采取了适当的纠正和预防措施，并向投诉人传达？

5, whether there is evidence that the company has taken appropriate corrective and preventive measures, and to the complainant to convey?

6、核实投诉人是否了解投诉处理过程，他们对投诉处理结果是否满意？

6, verify that the complainant is aware of the complaint handling process, they are satisfied with the results of the complaint handling?

7、如果工人加班没有加班费，公司也没有收到这方面的投诉或质疑，该如何跟进？

7, if the workers do not work overtime, the company has not received complaints or questions in this regard, how to follow up?

SA8000 SA8000认证 SA8000社会责任标准 SA8000标准 SA8000体系认证

SA8000 SA8000 certification SA8000 social responsibility standard SA8000 standard SA8000 system certification