ISO20000认证标准 ISO/IEC20000-1 GB/T24405.1
发布时间: 2021-01-18 18:03 点击：
ISO20000认证标准 ISO/IEC20000-1 GB/T24405.1
ISO20000 certification standard ISO / iec20000-1 GB / t24405.1
GB/T24405.1/ISO/IEC20000-1是建立和维护信息技术服务管理体系的标准，规定了IT组织在向其内外部客户提供IT服务和支持过程中所需完成的工作。
GB / t24405.1/iso/iec20000-1 is the standard for establishing and maintaining information technology service management system, which specifies the work that it organizations need to complete in the process of providing IT services and support to their internal and external customers.
通过这些规定，信息技术服务管理体系展示了一套完整的IT服务管理流程，旨在协助IT组织识别并管理IT服务的关键流程，保证向业务和客户有效地提供高质量的IT服务。
Through these regulations, the information technology service management system shows a complete set of IT service management process, which aims to help it organizations identify and manage the key processes of IT services, and ensure the effective provision of high-quality IT services to businesses and customers.
认证组织通过实施信息技术服务管理体系认证，能够在组织内部建立一个自我完善的PDCA循环，建立策划、执行、检查以及持续的发现问题、改善问题的体系，使员工都具备问题意识、自觉发现自我工作当中的问题，并通过系统的过程方法，将问题逐一解决，从流程、人员和技术三个方面提升IT的效率和效用，强调将企业的运营目标、业务需求与IT服务提供相协调一致。
Through the implementation of information technology service management system certification, certification organizations can establish a self-improvement PDCA cycle within the organization, establish a system of planning, implementation, inspection and continuous problem discovery and improvement, so that employees have problem awareness, consciously find problems in their own work, and solve the problems one by one through systematic process methods, from the process to the process It also emphasizes the coordination of the enterprise's operational objectives, business needs and it service provision.