ISO20000认证辅导流程 第三阶段缩小差距 发布时间: 2020-12-14 21:01 点击:
ISO20000认证辅导流程 第三阶段缩小差距
The third stage of ISO20000 certification guidance process to narrow the gap
1) 建立、管理服务改进计划 (PDCA环) ;
1) Establish and manage service improvement plan (PDCA ring);
2) 根据ISO20000:《服务管理规范》进行详细的评估;
2) According to ISO20000: service management standard for detailed evaluation;
3) 借鉴ISO20000、ITIL,制定具体的服务管理的政策、流程、步骤;
3) Draw lessons from ISO20000 and ITIL to formulate specific service management policies, processes and steps;
4)中鸿认证服务协助实施服务管理流程;
4) Implement service management process;
5)改进服务管理的政策、流程、步骤;
5) Improve the policy, process and steps of service management;
6) 定期检查和回顾。
6) Regular inspection and review.
ISO20000 ISO20000 certification information technology service management system