ISO20000认证促进IT服务标准化自我完善的PDCA循环
发布时间: 2021-01-18 18:00 点击：
ISO20000认证促进IT服务标准化自我完善的PDCA循环
The PDCA cycle of ISO20000 certification promoting self perfection of IT service standardization
伴随着信息技术的迅猛发展、计算机和互联网普及，为确保愈来愈多服务行业的生产与经营活动依赖信息技术的有效应用和信息设备的正常运行，ISO20000（信息技术管理体系，英文简称ITSMS）应运而生，提供建立、实施、运作、监控、评审、维护和改进IT服务管理体系的模型，致力于通过“IT服务标准化”来管理IT问题，以合适的成本提供满足客户质量要求的IT服务，依据服务级别协议进行计划、推行和监控，并强调与客户的沟通。
With the rapid development of information technology and the popularization of computer and Internet, in order to ensure the effective application of information technology and the normal operation of information equipment in more and more service industries, ISO20000 (information technology management system, short for itsms) comes into being, which provides the establishment, implementation, operation, monitoring, evaluation, maintenance and improvement of IT service management system The Department's model is committed to managing it problems through "it service standardization", providing IT services that meet customers' quality requirements at an appropriate cost, planning, implementing and monitoring according to service level agreements, and emphasizing communication with customers.
中鸿认证服务开展信息技术服务管理体系认证工作，认证组织通过实施信息技术服务管理体系认证，能够在组织内部建立一个自我完善的PDCA循环，建立策划、执行、检查以及持续的发现问题、改善问题的体系，使员工都具备问题意识、自觉发现自我工作当中的问题，并通过系统的过程方法，将问题逐一解决，从流程、人员和技术三个方面提升IT的效率和效用，强调将企业的运营目标、业务需求与IT服务提供相协调一致。
Zhonghong certification service carries out the certification of information technology service management system. By implementing the certification of information technology service management system, the certification organization can establish a self-improvement PDCA cycle within the organization, and establish a system of planning, implementation, inspection and continuous problem discovery and improvement, so that employees have problem awareness and consciously find problems in their work And through the systematic process method, solve the problems one by one, improve the efficiency and effectiveness of it from three aspects of process, personnel and technology, and emphasize the coordination of the enterprise's operational objectives, business needs and it service provision.