ISO20000信息技术服务管理体系的认证价值

Certification value of ISO20000 information technology service management system

1、保持服务目标与企业业务目标一致，有效的支持业务战略；

1. Keep the service objectives consistent with the enterprise business objectives and effectively support the business strategy;

2、建立规范的服务流程，提高信息技术服务和运营效率，确保及时和高质量的交付；

2. Establish standardized service process, improve information technology service and operation efficiency, and ensure timely and high-quality delivery;

3、通过建立优化、透明的管理流程和权责的定义，监控管理流程、进行绩效评价；降低IT运营的管理成本和风险；

3. Monitor the management process and conduct performance evaluation by establishing an optimized and transparent management process and the definition of rights and responsibilities; Reduce the management cost and risk of it operation;

4、有效及高效地整合、利用和完善信息、基础架构、应用及人员等IT资源；

4. Effectively and efficiently integrate, utilize and improve it resources such as information, infrastructure, applications and personnel;

5、建立持续改进的服务管理机制，快速应对市场需求，提高客户满意度；

5. Establish a continuously improved service management mechanism to quickly respond to market demand and improve customer satisfaction;

6、向国际标杆靠齐，增强市场竞争力，提高组织声誉，提升投资回报；

6. Align with the international benchmark, enhance market competitiveness, improve organizational reputation and improve return on investment;

7、易于整合服务管理流程和其它管理系统，如：信息安全管理体系、质量管理体系等；

7. Easy to integrate service management process and other management systems, such as information security management system, quality management system, etc;

8、提高IT部门相关员工的专业素质，提高员工的服务能力和工作效率，提升IT部门整体运作及部门沟通。

8. Improve the professional quality of relevant employees in the IT department, improve their service ability and work efficiency, and improve the overall operation and communication of the IT department.