ISO/IEC20000-1《信息技术 服务管理 第一部分：服务管理体系 要求》

ISO / iec20000-1 information technology service management Part 1: service management system requirements

信息技术服务管理体系（ITSMS）规定了IT组织在向其内外部客户提供IT服务和支持过程中所需完成的工作，展示了一套完整的IT服务管理流程，旨在帮助IT组织识别并管理IT服务的关键流程，保证向业务和客户有效地提供高质量的IT服务。

Information technology service management system (itsms) specifies the work that it organizations need to complete in the process of providing IT services and support to their internal and external customers, and shows a complete set of IT service management process, which aims to help it organizations identify and manage the key processes of IT services and ensure the effective provision of high-quality IT services to businesses and customers.

随着企业和政府组织的业务运作越来越依赖于IT，通过提高服务质量、降低服务成本、降低因IT服务中断所导致的业务风险以提升IT的整体服务水平是一个需要高度重视的问题，而ITSMS就是解决该问题的一个很好的指南。

With the business operation of enterprises and government organizations relying more and more on it, improving the overall service level of it by improving service quality, reducing service cost and reducing the business risk caused by it service interruption is a problem that needs great attention, and itsms is a good guide to solve this problem.

认证标准：ISO/IEC 20000-1:2011《信息技术 服务管理 第一部分：服务管理体系 要求》

Certification standard: ISO / IEC 20000-1:2011 information technology service management Part 1: service management system requirements