售后服务认证 五星级服务认证提升了企业品牌知名度 发布时间: 2020-04-17 18:41
售后服务认证 五星级服务认证提升了企业品牌知名度
After sales service certification five star service certification improves the brand awareness of the enterprise
我国《商品售后服务评价体系》国家标准正式实施以来,提高了企业售后服务水平。
Since the implementation of the national standard "evaluation system of after-sale service of goods" in China, the level of after-sale service of enterprises has been improved.
一批企业通过了以《商品售后服务评价体系》国家标准为准则的售后服务认证,促进企业在管理和经营中取得了显著的成绩,提升了企业品牌知名度、美誉度。
A number of enterprises have passed the after-sales service certification based on the national standard of the evaluation system for after-sales service of commodities, which has promoted the remarkable achievements of enterprises in management and operation, and improved the brand awareness and reputation of enterprises.
获得“商品售后服务评价体系”认证的企业可以在产品包装和在服务场所使用服务星级标识,该标识是国家商务部推荐的权威标识,也是给企业的服务水平做出的公正、准确、可靠的评价,给顾客最直观的理解和信赖的依据。
Enterprises that have obtained the certification of "after-sale service evaluation system of goods" can use service star logo in product packaging and service places. This logo is the authoritative logo recommended by the Ministry of Commerce of the people's Republic of China, and it is also the basis for fair, accurate and reliable evaluation of the service level of enterprises, and the most intuitive understanding and trust of customers.
通过认证,就意味着在全国和全行业中服务领先。通过认证,就是品牌和信誉上的最大优势。
Passing the certification means leading the service in the whole country and the whole industry. Passing certification is the biggest advantage of brand and reputation.
商品售后服务认证属于服务认证类别,是运用《商品售后服务评价体系》标准(GB/T27922-2011),对企业的服务能力进行审核,对服务水平做出评价。
The certification of after-sales service belongs to the category of service certification. It uses the standard of evaluation system for after-sales service of goods (GB / t27922-2011) to review the service ability of enterprises and evaluate the service level.
《中华人民共和国认证认可条例》第十七条规定:“国家根据经济和社会发展的需要,推行产品、服务、管理体系认证”。
Article 17 of the regulations of the people's Republic of China on certification and accreditation stipulates that "the State shall, in accordance with the needs of economic and social development, promote the certification of products, services and management systems".
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