售后服务认证 服务质量如何证明呢?国家标准GB/T27922-2011来评价 发布时间: 2020-04-17 18:36
售后服务认证 服务质量如何证明呢?国家标准GB/T27922-2011来评价
How to prove the service quality of after-sales service certification? National standard GB / t27922-2011
服务的品质如何进行证明呢?按照《中华人民共和国认证认可条例》,可以通过服务认证来证明。
How to prove the quality of service? According to the regulations of the people's Republic of China on certification and accreditation, it can be proved by service certification.
认证是由第三方机构证明产品或服务符合国家标准或技术规范的合格评定活动,而服务认证,就是证明服务品质优劣的权威评定。
Certification is a kind of conformity assessment activity that a third-party organization certifies that a product or service conforms to national standards or technical specifications, while service certification is an authoritative assessment to prove the quality of service.
在同等条件下,政府采购、大中型工程项目招标中,投标单位凭什么胜出?这几年各地企业的经验是,通过国家批准的“售后服务认证”。
Under the same conditions, in the bidding of government procurement and large and medium-sized engineering projects, how can the bidder win? In recent years, enterprises all over the country have passed the "after-sales service certification" approved by the state.
商品售后服务认证属于服务认证类别,是运用《商品售后服务评价体系》标准(GB/T27922-2011),对企业的服务能力进行审核,对服务水平做出评价。
The certification of after-sales service belongs to the category of service certification. It uses the standard of evaluation system for after-sales service of goods (GB / t27922-2011) to review the service ability of enterprises and evaluate the service level.
《中华人民共和国认证认可条例》第十七条规定:“国家根据经济和社会发展的需要,推行产品、服务、管理体系认证”。
Article 17 of the regulations of the people's Republic of China on certification and accreditation stipulates that "the State shall, in accordance with the needs of economic and social development, promote the certification of products, services and management systems".
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