服务认证 按服务管理人员总数的10%配置售后服务管理师这一条如何执行？
How can service certification be implemented by 10% of the total number of service managers?
商品售后服务认证，要求“按服务管理人员总数的10%配置售后服务管理师”，该项的具体规定是怎么样的？如何计算人数？
The product after sale service certification requires "10% allocation of after-sales service managers according to the total number of service managers". What are the specific provisions of this item? How do you calculate the number of people?
答：售后服务管理师数量在标准总分中有5分。
Answer: the number of after-sale service managers is 5 points in the standard total score.
GB/T27922-2011标准5.1.2.2提出：“按服务管理人员总数的10%配置售后服务管理师，负责对售后服务工作的管理和对售后服务活动的指导”。
GB/T27922-2011 standard 5.1.2.2 puts forward: "according to 10% of the total number of service managers, the after-sale service manager is responsible for the management of after-sale services and guidance for after-sale service activities".
服务管理人员有两个层面，一是在组织总部，在服务有关部门、服务有关环节和岗位的负责人，包括基层管理人员和中、高层管理人员，二是在下属分公司、服务网点的管理人员。
There are two levels of service managers, one is responsible for the Organization headquarters, the relevant departments in service, service related links and positions, including the grass-roots managers and senior managers, two is the management staff of subordinate branches and service outlets.
根据有关部门的权威调查，企业相关管理人员的数量一般占企业总人数的15%左右。但有一些企业的管理人员较多，有一些较少，统计上可能存在差异性，一般情况下管理师的配置数量基本在企业总人数的1%左右， 。
According to the authoritative investigation of the relevant departments, the number of enterprise related managers generally accounts for about 15% of the total number of enterprises. However, there are a lot of managers in some enterprises, some of them are few, and there may be differences in statistics. Generally speaking, the number of managers is basically 1% of the total number of enterprises.
一般来说企业至少要配备1名售后服务管理师。
In general, the enterprise should be equipped with at least 1 after-sale service managers.
服务认证 售后服务认证 服务体系认证 售后服务体系认证 售后服务体系认证证书 商品售后服务体系认证
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