ISO20000认证 ISO/IEC20000信息技术服务管理体系标准发展历史 发布时间: 2020-06-27 22:25
ISO20000认证 ISO/IEC20000信息技术服务管理体系标准发展历史
ISO20000 certification ISO / iec20000 information technology service management system standard development history
为了提高IT服务质量,降低IT服务成本,IT行业一直在不断地摸索IT服务管理的规范化方法。20世纪80年代后期,“英国国家计算机与电信局”(CCTA)组织了世界上IT管理领域的有关专家、组织和政府部门开发并于1989年发布了按流程(Process)组织的IT服务管理的最佳实践-信息技术基础架构库(ITIL)。
In order to improve the quality of IT services and reduce the cost of IT services, it industry has been constantly exploring the standardized methods of IT service management. In the late 1980s, CCTA organized experts, organizations and government departments in the field of IT management in the world to develop and released the best practice of IT service management by process - Information Technology Infrastructure Library (ITIL) in 1989.
ITIL标准发布后,在全球迅速得到了广泛发展。目前已经超过15万人获得了ITIL认证证书,并有超过80%的世界财富500强企业已经实施了IT服务管理项目。
After ITIL standard was issued, it has been widely developed in the world. At present, more than 150000 people have obtained ITIL certification, and more than 80% of the world's fortune 500 enterprises have implemented it service management projects.
基于ITIL的成功实施,英国在2000年将其经验进一步总结,形成了英国国家标准BS15000,而国际标准化组织ISO及国际电工委员会IEC于2005年也基于BS15000,发布了ISO20000IT服务管理标准。
Based on the successful implementation of ITIL, the UK further summarized its experience in 2000, forming the British national standard bs15000, while the international organization for Standardization ISO and the International Electrotechnical Commission IEC issued the iso20000it service management standard based on bs15000 in 2005.
该标准发布后,立即成为国际IT服务行业的从业规范,全球越来越多的IT服务公司与机构正在按照ISO20000标准的要求建立、实施其服务管理体系,并寻求依据ISO20000标准的国际认证。
After the standard was issued, it immediately became the code of practice in the international IT service industry. More and more it service companies and institutions around the world are establishing and implementing their service management system according to the requirements of ISO20000 standard, and seeking international certification according to ISO20000 standard.
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