ISO20000认证 ISO/IEC20000信息技术服务管理体系标准发展历史 发布时间: 2020-06-27 22:25
ISO20000 certification ISO / iec20000 information technology service management system standard development history
In order to improve the quality of IT services and reduce the cost of IT services, it industry has been constantly exploring the standardized methods of IT service management. In the late 1980s, CCTA organized experts, organizations and government departments in the field of IT management in the world to develop and released the best practice of IT service management by process - Information Technology Infrastructure Library (ITIL) in 1989.
After ITIL standard was issued, it has been widely developed in the world. At present, more than 150000 people have obtained ITIL certification, and more than 80% of the world's fortune 500 enterprises have implemented it service management projects.
Based on the successful implementation of ITIL, the UK further summarized its experience in 2000, forming the British national standard bs15000, while the international organization for Standardization ISO and the International Electrotechnical Commission IEC issued the iso20000it service management standard based on bs15000 in 2005.
After the standard was issued, it immediately became the code of practice in the international IT service industry. More and more it service companies and institutions around the world are establishing and implementing their service management system according to the requirements of ISO20000 standard, and seeking international certification according to ISO20000 standard.
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