ISO20000认证 实施ISO20000带来的益处？ ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证

Benefits of ISO20000 Certification Implementation? ISO20000 ISO20000 Certification Information Technology Service Management System Information Technology Service Management System Certification

1. 获得业界普遍认同的国际证书ISO20000 认证；

1. Acquire international certificate ISO20000 certification which is generally accepted by the industry;

2. 就服务质量和服务承诺与客户及供应商达成一致，建立和客户及供应商统一的沟通平台；达到相关利益方均满足的IT服务管理目标；

2. Achieve agreement with customers and suppliers on service quality and service commitment, establish a unified communication platform with customers and suppliers, and achieve IT service management objectives that all stakeholders meet;

3. 持续优化服务流程，提升服务水平，提高客户满意度；进一步拓展公司业务，提升市场份额。

3. Continuously optimize the service process, improve service level, improve customer satisfaction; further expand the company's business, enhance market share.

4. 明晰管理成本和公司战略目标的结合点，完善现有服务产品和资源配置，使各项资源的运用符合公司战略目标；

4. Clarify the combination of management cost and company's strategic objectives, improve the existing service products and resource allocation, so that the use of resources in line with the company's strategic objectives;

5. 通过对流程和权责的定义，监控管理流程、进行绩效评价，提高流程执行效率；

5. Through the definition of process and responsibility, monitoring management process and performance evaluation, improve the efficiency of process execution;

6. 提升公司整体运作及部门沟通的能力；

6. Improve the overall operation of the company and the ability of department communication;

7. 建立一整套行之有效的持续改善机制；

7. Establish a set of effective continuous improvement mechanism;

8. 改善质量，提高生产率，降低成本，增加投资回报率。

8. Improve quality, increase productivity, reduce costs and increase return on investment.

ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证

ISO20000 ISO20000 Certification Information Technology Service Management System Information Technology Service Management System Certification